Keep in mind that your priority is to ensure customer satisfaction, even when they return an order. This will not only encourage them to buy again, but also to recommend your services and attract new customers.
Note : If you have more than one stock location, you can configure return options for each location in your store.
Configure return options for shipping
- From your store's admin, go to Settings → General → Locations & Shipping.
- At the bottom of the Shipping options list, it is located Return options.
- Click View Details, on the right.
- Click Create Option.
- In the Create a Return Option for "Canada" window, configure the settings: Name, choose the Shipping Profile, and whether or not to Enable it in-store.
Note:
It is very important to indicate the name of the carrier you use, such as La Poste, Colissimo, UPS, etc., as this information will appear in the email alerts your customer will receive regarding the delivery status of their return.
- Choose the Default Shipping profile.
- Click Continue.
- In the window that appears, enter the Price (make sure to inform your clients that they are t responsible for return shipping fees).
- Click Save.
- The Return option will be added.
Learn more: Refund paid and delivered orders →
Learn more: Refund a returned product →
Learn more: Create a return →
Learn more: Create an exchange →