Create a return

In some cases, and for various reasons, customers may need to return one or more items from their order.

Note:
To create a return, the order must meet these two conditions:

1. Payment, displays "Captured"as a status (regardless of whether it was paid online or paid on-site).
2.Delivery, display "Delivered" status (regardless of whether it was shipped or picked up on-side).

To issue a full or partial refund for an order that has been paid for and delivered, first you must Create a return.

Create a retourn

• From your store's admin, go to Store → Orders.
• By double-clicking on an order line, the Order management page will be dispayed.

• In the Summary window, click the three-dot icon on the right and click Create return.

• In the Create return window, in the Inbound field, click Add items.

• Select the product(s) being returned and click Save.

• The Inbound product, quantity, and price are displayed.
• Select the Location you would like the product returned to.
• Select the Return fee (previously configured in the Location & Delivery section).
• Choose the Shipping method you would like to use (previously configured in the Location & Delivery section).
• Verify the Refund amount.

• Enable Send note if you want to notify your customer regarding the status of the return.

• Click Confirm return.

In the Order summary window, the caption "1x Returned Item(s) Requested" and the date are added to the store information.

• Once the inbound product has been received, to update the returned product(s) to your inventory, click Receive items.

• In the Receive items for "# X JDRKD" (return code) window, the following information will be displayed:

  - Name of the location used for the return.
  - Number and description of returned products.
  - Order Total.
  - Unpaid Amount (the amount corresponding to the return).
  - Send a notification about the return.
  
  

Click Save.

Note:
Your store will automatically adjust inventory levels based on the number entered in the Items received field.

-In the Summary window, the unpaid amount (the amount corresponding to the return) is updated.
-In the Activity window, the steps completed for the return are displayed.
-The Unpaid amount line, displays the amount to be refunded to the customer.

• Once the Return is created, it will be possible to refund the amount corresponding to the returned product.

For more information: Refunding paid and delivered orders →