Understanding the reasons for merchandise returns not only helps resolve problems at the source, but also improves product quality, customer satisfaction, cost management, and overall business strategy. It's a valuable tool for optimizing all aspects of your business.
Once you know the reasons for merchandise returns, your store allows you to create a list to manage them.
To add a return reason to your store:
- From your store's administration, go to Settings → General → Return reasons.
- Click Create on the right.
- In the Add Return Reason window, configure the following settings: Value, Label, and Description.
- Click Save.
- The Return reason will be displayed.
- By clicking the three-dot icon on the right, you have the options to Edit and Delete.
For more information: Configuring return options for a location →