Once a customer completes their purchase, their order will appear in the store dashboard under the Orders section. You will also receive an email notification.
As soon as a customer places their order, you will receive an alert at the email address configured in your store profile settings.
The alert is sent from the email address media@mywebselfsite.net; make sure this address is one of your authorized addresses.
From the "Access the seller admin" link at the bottom of the message, you will be able to log in to your store's administration.
In the Orders section, you have a complete overview of all orders placed by your customers in your store.
Table of contents
View Orders
Order number
Summary
Payments
Fulfillment behaviour
Customer
Activity
View orders
Each order line item provides you with essential information, such as the order number, purchase date, customer name and email address, order status, payment and shipping methods, tracking number, and order total.
To view an order in your store:
- From your store's admin, go to Store → Orders.
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Double-click on an order line item, the order management page will be displayed.
Order number
In this window, you will find essential information, such as the order number, purchase date, location the order was shipped from, payment status, and delivery status.
Summary
The Summary section includes a summary of the items purchased by the customer, as well as taxes, shipping, and more fees. Use this page to get a quick overview of the order and create returns and exchanges.
In this section, you'll find the following information related to the order:
- Item Total, the total amount for the products ordered.
- Shipping Total, the total shipping costs for the order.
- Discount Total, the total amount of discounts you received for your order.
- Order Total, the total amount for the order (including tax(es)).
- Total Captured, the total amount received.
- Amount Paid, the amount pending receipt (if applicable).
- Order Status.
Payments
The Payment section of the order details page contains payment details for the order, with a complete history of status changes. Use this section to view and manage payments related to the order.
-For online payments, once the payment is received, the order status is automatically set to Captured.
-For on-site payments, you must manually mark the payment as Captured.
-For a return or exchange with a negative outstanding amount, you can issue a refund.
- For a return or an exchange with a positive outstanding amount, you will be able to collect the additional payment made by the customer.
To know more : Create a return or an exchange →
Shipping fulfillment
For each order created, a Shipping section is added, with its number in the title. This section details essential information regarding the order's fulfillment and shipping status.
Unshipped Products: Some products in the order are awaiting processing and shipping.
- If you have received payment, in the Unfulfilled Items window, click the three-dot icon on the right, click Fulfill items.
- In the window, the Location, Items to fulfill and the Send notification feature are filled out by default. Click Create Fulfillement.
- In the Fulfillment window, the product list, shipping location, supplier name, and tracking number (if applicable) are displayed. The status changes to Awaiting shipping.
- Click Mark as shipped at the bottom of the window.
- In the Mark fulfillement shipped window, click Save.
- Once you receive confirmation that the order has been delivered, click Mark as delivered at the bottom of the window.
- The "Are you sure? You are about to mark the shipment as delivered. This action cannot be undone." window pops-up.
- Click Continue.
- The Fulfillment # displays the status Delivered.
Customer
Activity
In this window, you will find essential information regarding the completed stages of order processing and shipping.
- Order placed, the number of days and the total amount of the order.
- Items shipped, the number of days and items shipped.
- Items delivered, the number of days and items delivered.
Payment behaviour
- With the online payment method, the Payment status will be shown as Captured. Once the order is delivered, you can Mark it as delivered.
- With the online payment method, the Payment status will be shown as Captured. Once the order is Picked up on-site, you can Mark it as delivered.
- With the On-site payment method, the Payment status will initially be shown as Authorized. Once the payment is received, you can manually Capture payment.
Learn more: Edit orders →
Inventory behaviour
As soon as the order is marked as Delivered, the products will be automatically deducted from your inventory.
Learn more: Managing inventory →