Payment via PayPal

Enable online payment method via PayPal

• From your store's administration, go to Settings → Payment Integration.
• In the window, click the Link button displayed to the right of the PayPal payment method.

• In the Create Payment Configuration window, enter the Email address associated with your PayPal account.
• Click Create.
   

• Your PayPal account is now linked to your store. The email address associated with the PayPal account is displayed.

 

 

 

Disable the online payment methode via PayPal

To unlink the online payment method PayPal from your store:

• From your store's admin, go to Settings → Payment Integration.
• Click the Unlink button displayed to the right of the PayPal payment method.

 

To enable the online payment method via PayPal in your store, see Enabling the online payment method via PayPal →

 

 

PayPal Availability

PayPal is available in many countries around the world, including France, the United States, the United Kingdom, Canada, Australia, and many others. For more information, you can visit www.PayPal.fr.

PayPal payment behaviour

When the customer's chosen payment method is PayPal. After PayPal has completed all necessary verifications (the potential risks associated with the transaction) and the amount has been captured, the payment status will automatically change to Captured.

 

Learn more:
Managing orders that require shipping →
Managing pickup orders →

Offering card payment without a PayPal account

Your customers can pay for their purchases by credit or debit card without having to log in to a PayPal account. This feature, called Guest Checkout, is available to merchants with a verified PayPal Business account.

To enable Guest Checkout via PayPal:

• Log in to your PayPal Business account.
• Go to Profile → Selling Preferences → Website Payment Preferences.
• Enable the PayPal Account Optional option by selecting Yes.

Once enabled, your customers will have the option, after clicking the PayPal Checkout button, to choose to pay by credit or debit card. PayPal will then process their payment, without the need for an account.

FAQ

Why does an order display the "Pending" status?

When an order displays the "Captured" status in your store's admin, it means that the funds have been successfully transferred to your account. However, the "Pending" status indicates that the payment has not yet been finalized.

For payments made via PayPal, there are several reasons why the "Pending" status may appear:

• Unconfirmed shipping address: If the customer has not provided a confirmed shipping address and your PayPal settings require manual validation, the payment will be placed on hold. To change this preference, go to your PayPal Profile Preferences.
• Foreign currency: If you do not have a balance in the currency used by the customer and your settings do not allow automatic conversion, the payment will remain on hold. You can adjust this in your PayPal Profile Preferences.
• Security analysis: PayPal may temporarily suspend a payment while it analyzes the potential risks associated with the transaction.
• Account Upgrade Required: If your PayPal account needs to be upgraded to Premier or Business status, some payments, particularly credit cards, may be blocked pending this upgrade.
• Unverified Account: If your PayPal account has not yet been verified, some payments may remain pending. Check your PayPal account for more details and next steps.

A common reason for pending payments, which you can also find in order details, is:

"The payment was sent to an unregistered or unconfirmed email address."

In this case, make sure the email address entered in your store's administration is correct and associated with your PayPal account. Also, make sure you have confirmed your email address with PayPal.

• What should I do if a customer contacts you because they see the "Your order is pending confirmation" page after completing their payment?

Reassure your customer. Most payments are confirmed within minutes. In rare cases, it can take up to 24 hours.

Frequently Asked Questions

When will my order be confirmed?
Most payments are confirmed within minutes. In rare cases, it may take up to 24 hours, depending on the payment provider.

Do I need to make another payment?
No. Your payment has already been processed by the payment provider; please do not make a second payment. Your order will be confirmed as soon as we receive confirmation from the provider.

What should I do in the meantime?
You don't need to do anything. We will automatically update your order status once the payment is confirmed, and you will receive an email notification.
 

Who should I contact if it takes too long?
If you haven't received a confirmation email from our store within 24 hours, please contact us using the same email address you used for this purchase.