Your store offers you the option to issue a full refund for an order that was cancelled before shipment. You can issue the refund from your store's admin.
Table of contents
Issuing a full refund
Payment behaviour following a full refund
Inventory behaviour following a full refund
Issuing a full refund
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From your store's admin, go to Store → Orders.
In the Orders section, you have a complete overview of all orders placed by your customers in your store.
- Find the order that is being refunded.
- Double-click the order line.
- To the right of the Order number, the status "Captured" and then "Not Shipped" displays.
- Click the three-dot icon to the right.
- Click Cancel.
- The "Are you sure?" pop-up window displays.
- Click Continue.
- The caption "Order canceled successfully" displays at the bottom.
- In the Payments window, the payment status automatically changes to "Refunded."
Payment behaviour following a full refund
The Payment status of the respective order will change to "Refunded."
Inventory behaviour following a full refund
The Inventory status will behave as follows: Once the transaction is refunded, your store will automatically restock the purchased items in your inventory.
Learn more: Managing inventory →