Once your products are tagged, they have a bag icon that shoppers can tap to see the item’s name, pricing, description, and photos. Customers can then purchase a product directly on Instagram or from your website.
Table of content
Requirements for selling on Instagram
To start selling on Instagram, you need to meet the following requirements:
- Your business is located in the following countries: America: Brazil, Canada, Mexico, United States. Europe: Denmark, France, Germany, Italy, the Netherlands, Norway, Spain, Sweden, Switzerland, the UK, Ukraine. APAC: Australia, India, Indonesia, Japan, South Korea, Taiwan, Thailand.
Note:
If your business is not from the countries above, you can still connect your store with Instagram and run ads across both Facebook and Instagram.
- You sell physical goods that comply with Facebook Commerce policies and Guidelines for listing products.
- Your Facebook account, Facebook business page and your Instagram professional account meet the Commerce Eligibility Requirements (this may include having a sufficient follower base).
- Your website domain is verified to confirm that you own and represent your domain.
- Your Instagram profile is converted to a Professional Account. You can choose either a Creator or Business account to tag your products.
- You have the latest version of the Instagram app.
Verifying your domain on Facebook
After Apple iOS 14 privacy policy updates, Facebook created new algorithms to optimize ad campaigns for iOS 14 users. Now, you have to verify the ownership of your domain so you can create conversion events. For example, you need to verify your domain to create retargeting campaigns.
Once you verify your domain, you can create and manage up to 8 conversion events that can be used for campaign optimization. You can learn more about how Apple iOS 14 release may affect your ads.
To verify domain on Facebook:
- From your Facebook Business Manager, go to Settings → More Business Settings → Brand Safety → Domains.
- Click Add New Domains.
- Type the address of your site and click Add Domain. The domain will be added to your assets.
- Click on the domain you want to verify and choose one of the three domain verification methods:
- Add a meta tag to your domain's home page (recommended).
- Upload an HTML file to your web directory and confirm ownership of your domain in Business Manager.
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Add a DNS TXT entry to your DNS record to confirm ownership of your domain.
Note:
If you use a personal domain name with your WebSelf site, it is only possible to validate the domain property via adding a TXT entry to your domain DNS record.
- Follow the Facebook wizard to complete the verification.
For more details, watch a quick video about verifying a domain on Facebook.
Setting up Shopping on Instagram
Since Instagram, along with Facebook, is part of the Meta ecosystem, Instagram uses your Facebook Shop catalog to find and tag your products. When you connect your store to Facebook, you link your Facebook Page, Facebook Pixel, and your Instagram account to your online store at once.
- From your store admin, go to Instagram and click + Connect to Get your Instagram Shop.
- In the popup, log into your Facebook account or continue with your account if you are already logged in.
- Follow the wizard. Make sure to tick the Instagram Shopping checkbox to be able to tag your products on Instagram.
- Once you complete the wizard and are redirected back to your store admin, go to the Instagram page and click Set Category to assign a marketplace category to your catalog.
- From the Marketplace Category dropdown, choose your category. From the Product condition dropdown, choose what products do you sell — new, refurbished, or used.
Note:
If you sell products from different categories, like coffee beans and mugs, assign different categories to different products. - Click Save.
- (for new sellers) If you have never sold on Meta before, you need to verify your store on Facebook, even if you want to sell only on Instagram.
- (for the US stores) To meet Meta requirements, make sure you have Checkout on Facebook and Instagram enabled. set up your shipping profile and specify your bank account in the Commerce Manager.
Enabling product tagging on Instagram app
Shopping on Instagram provides access to Instagram's platform through Facebook, as Instagram uses your Facebook Shop catalog to find and tag your products. Before setting up Shopping on Instagram, make sure you connect your online store with Facebook, verify your website domain and your store meets all the requirements.
After you connect your online store to Facebook, Meta will take time to approve your business to sell on Facebook and Instagram. Once Facebook approves your business, you'll receive a notification in the Instagram app informing you that you can turn on the product tagging feature in your Instagram account.
To enable the feature in Instagram:
- From your Instagram app, go to your business profile options, then go to Settings.
- Tap Shopping, and then confirm your Facebook account.
- Select a product catalog to connect to your business profile.
- Tap Done.
Note:
If you don’t see the Shopping section, your account is probably still under review. If your account hasn't been approved for the product tagging feature, please make sure you have fulfilled all the requirements for getting access to the product tagging and wait a bit more.
Tagging products on Instagram
After you've been approved and completed setup in Shopping in Settings, you can start tagging products in both new and existing posts and stories. You can tag up to 5 products per single-image post or 20 products per carousel.
If your products have variations like sizes or colors, Instagram counts each product variation (e.g., size or color options) as a separate item. Don’t be alarmed if the total number of products in your Instagram catalog exceeds the number of products in your Facebook Shop.
To tag a product:
- From your Instagram app, select a photo for the post, add filters, and a caption.
- Tap the products in the photo that you want to tag.
- Enter the names of the products you want to tag.
- Select them as they appear in the search box.
- Tap Done and Share your post.
Instagram will review your product tags to ensure they comply with Instagram’s commerce policies. The review process usually takes a few seconds, but sometimes Instagram takes more time to check the product in detail.
Tags under review are marked as Pending. These tags will be visible as soon as they are approved by Instagram.
Note:
If you delete a product from your catalog or the product runs out of stock, the associated tag will be removed from all posts where it was featured. However, note that this product tag won't reappear when the product comes back in stock.
Tapping the product tag from your post provides the following information for your customers:
- The product’s image from your site
- The product’s description
- The product’s price
- A link to purchase the product on your website
After publishing nine shopping posts, businesses receive a persistent Shop tab on their Instagram business profile. This allows customers to easily view all posts with tags from your account.
See the How do I move or delete products I've tagged on Instagram? article in the Instagram Help Center to learn how to move or delete product tags on Instagram.
Best practices: Preparing your business account for a review
Follow tips below for your store’s Instagram account to be faster approved for tagging products.
- Get a business profile for your store’s account. If you already have a personal Instagram account with brand-appropriate content and an established following, you might want to simply convert it to an Instagram business account.
You could also choose to create a brand-new Instagram business account. This is the right choice if you don’t have an existing personal account, or if your personal account does not accurately represent your business.
Note:
If you are a business or public figure and sell products, we suggest creating a separate Instagram account for your business. This makes it easy for Instagram to recognize your business. As only Business profiles are allowed for product tagging. You can utilize Creator profiles, which have extended features like statistics about your followers, contact buttons, etc. - Tweak your bio. Нere are some quick tips:
- Explain in 140-160 characters what your brand is all about.
- Utilize business terms like “Store company”, “Official shop”, etc.
- Be sure to include a clickable link to your website.
- Include a branded hashtag to curate images and videos.
- Make sure you add variable details such as a business address, contact phone, and email using a button area displayed underneath the initial information.
- Assign the right category. Check the category assigned to the Facebook page your Instagram account is connected to. If it’s blank, update it to the appropriate business category. Again, this makes it easy for Instagram to recognize you as a business.
- Use your store logo or mascot in a profile image. This helps people (and Instagram team) who visit your page to recognize your brand the quickest.
- Post brand-specific content. Here are some tips what business should post on Instagram:
- Create high-quality product photos
- Use video to showcase your product
- Reveal behind-the-scenes of creating products
- Educate your audience on using your products
- Entertain and engage your audience: run contests or do a fun quiz
- Showcase your products as part of a lifestyle
- Curate user-generated content
- Post consistently. This can help you maximize engagement without hitting any lulls or stretches without updates. Any Instagram strategy should clearly outline a target post frequency to help keep you on track.
- Add more products to your catalog. If you have a limited catalog (under ten products or so), consider extending. You can enhance your offerings with services or product accessories.
- Consider setting up Facebook Business Manager for your business.
- Make sure your business meets Instagram’s requirements to be approved for product tagging.
It might take a while to get access to product tagging. We understand. We hope this information helps bring your store closer to leveraging the Instagram sales channel.