In-store pickup

In addition to standard shipping options, you can configure in-store pickup through your shipping settings. This allows your customers to conveniently collect their orders from your location instead of relying on a courier service for delivery. Moreover, customers can expedite the checkout process since they won't need to input shipping information.

Setting up in-store pickup

Create an in-store pickup option:

1. From your store admin, go to Shipping & Pickup.
2. Click Add In-store Pickup.
3. Enter the Order pickup label. It will be displayed to customers at checkout.
4. Enter the Detailed instructions for customers – how, where and when your customers can collect their purchases.
5. Add Pickup charge, if necessary (for example, if you need to cover your expenses for delivering goods to this pickup location).
6. Click Add Pickup Option.

Now your customers can choose the in-store pickup option at checkout.

Setting up pickup date and time

You have the option to enable the date and time picker for your local pickup option. The pickup date and time picker is synchronized with your business hours, ensuring that customers cannot schedule a pickup when your business is closed.

To set up the date and time picker:

1. From your store admin, go to Shipping & Pickup. 
2. Choose a pickup option you want to edit or create a new one.
3. Enable the Ask for Pickup Date and Time at Checkout option.
4. Set your business hours.
5. Select the convenient Order Fulfillment Time.
6. (optional) In the Allow choosing delivery date within, specify the maximum possible delivery date that your customers can choose in the date picker. If you are not sure an item will be in stock in a month, you can set a restriction so that customers can make an order no later than a date you pick. You can choose to limit delivery with a month, 3 month, 6 month and a year.
   

   

7. In the Blackout dates section, click + Add Blackout Date or Date Range to set up specific dates when your store doesn’t work, so customers won’t be able to choose these dates for local delivery. To repeat blackout dates every year, mark the Repeat every year checkbox. 
8. Click Save.

Now, when your customers opt to pick up their order at checkout, they can conveniently choose their preferred day and time based on your business hours and order fulfillment timeframe.

You will know what day and time the customer has selected at checkout from the email notification for this order, and when you are viewing the Order Details in your store admin, go to My Sales → Orders.

Managing pickup orders

When a new pickup order is placed in your store, you can notice it among other sales in your Orders page by the In-store Pickup icon:

If you have numerous orders designated for pickup by buyers, you can export information regarding the pickup date and time chosen by customers to a CSV file. This file format is compatible with spreadsheets or can be opened in any text editor, allowing you to easily discern which orders should be prioritized for fulfillment.

To inform the customer that their order is awaiting pickup, simply change its Fulfillment Status to “Ready for Pickup”. We will send the corresponding email notification to the customer’s email address.

Modifying the “Ready for Pickup” email template (advanced)

You have the flexibility to customize your "Ready for Pickup" email notification by incorporating a logo, adjusting the color scheme and font, or including additional details according to your preferences.

We send out the notification Order is Ready for Pickup to the customers’ email address when you change the order status to Ready for Pickup. The notification provides the details about purchased items and the pickup instructions.

To edit the template:

1. From your store admin, go to Settings → Notifications.
2. Choose the Order is Ready for Pickup notification and click Edit.
3. Modify the templates as needed (watch the video below to get instructions).
4. Click Preview email or Send a test email.

If you need to reset a template to its default, click Revert to default below the template editor.