Customer notifications

Customer notifications are emails sent to your buyers to confirm their order and keep them informed about order updates. These updates include changes in order status, notifications of shipment, readiness for pickup, availability of digital downloads, or purchase of a gift card.

To make order notifications more personal, you can edit email templates by updating the company address, contacts, links to social media, changing the sender's name, or uploading a logo. Updates will be applied to all emails you send to buyers, including marketing emails.

Table of content

1. Enabling or disabling customer order notifications
2. Changing the sender's name
3. Adding a logo to emails
4. Changing company info in emails

Enabling or disabling customer order notifications

All customer order notifications in your store are enabled by default. You can manage what emails to send on the Settings → Notifications page: choose what notifications to send and disable those you don’t need.

Let’s say you track order processing with changing statuses in your store admin. If you don’t want to bother your customers with frequent order updates, you can disable the “Order status changed” notifications, keeping only the “Order shipped” notification.

To enable or disable customer notifications:

1. From your store admin, go to Settings → Notifications.
2. In the Customer order notifications section, click on the toggle near the notification you want to enable or disable:
   
   
   
   

Done. Now customers will receive notifications you specified. You can re-enable any customer notification at any time.

Changing the sender's name

When customers receive email notifications from your store, they will see your store name as the sender's name. Regarding the sender's email, buyers will see the store's standard email address designated for sending emails.

You can change the sender's name to help customers identify you.

To change the sender's name for your customer notifications:

1. From your store admin, go to Settings → Notifications.
2. Scroll down to the Sender’s name section.
3. Click Edit.
4. Enter the name that you want customers to see when they receive your emails.
5. Save the changes.

Adding a logo to emails

You can add your company's logo to the email notifications. A logo can help personalize your emails and build your own brand.

To upload or change a logo in your mail notifications:

1. From your store admin, go to Settings → Notifications.
2. Scroll down to the Logo section.
3. Click Upload Logo (or Change Logo).
4. Upload your store logo. The changes will be autosaved.

Now the logo will appear in all customer notifications. It will be displayed in the top right corner of an email:

Changing company info in emails

Company information comprises the store name and email, physical address, and phone number, along with a link to your store website and links to your social media accounts. This data is extracted from your store settings and is displayed at the bottom of your email notifications.

To change or update the company info displayed in emails:

1. From your store admin, go to Settings → General → Store Profile.
2. Change information about your store’s name, address, phone, or social media in the corresponding fields.
3. Save the changes.

Once you save the changes, the updated information will be reflected in all customer notifications.

Changing the company address will affect shipping settings: if you use real-time rates, carriers will calculate shipping rates based on where you are shipping from.