Admin notifications

Admin notifications are emails sent to a store owner after a new order is placed and when products get low in stock.

You can change the email address for admin notifications and include email addresses for your staff members to ensure they also receive admin notifications. Additionally, a store owner has the option to receive copies of all email notifications sent to customers.

You can enable or disable admin notifications in your store admin, Settings → Notifications.

Table of content

1. Enabling or disabling admin notifications
2. Receiving a copy of customer email notifications
3. Changing an email to receive admin notifications
4. Adding a recipient for admin notifications
5. Setting low stock email notifications

Enabling or disabling admin notifications

When you create a store account, all admin notifications in your store are enabled by default. If you don’t need some of the admin notifications, you can disable them to keep your inbox clean. For example, you can disable the “New order” email notifications and instead get push notifications in the mobile app for Android or iOS each time you receive a new order.

To enable or disable admin email notifications:

1. From your store admin, go to Settings → Notifications.
2. Scroll down to the Admin notifications section.
3. Click on the toggle near the notification to enable or disable it:
   
   

You can re-enable admin notifications at any time.

Receiving a copy of customer email notifications

Upon creating an online store, you will automatically receive a copy of all customer emails. This allows you to review how notifications appear in your clients’ inboxes. You have the flexibility to disable or re-enable receiving customer email copies at any time.

To stop receiving a copy of customer notifications:

1. From your store admin, go to Settings → Notifications.
2. Scroll down to the Admin notifications section.
3. Turn off the toggle near the Receive copy of all customer notifications.

To start receiving a copy of customer email notifications again, turn on the toggle.

Changing an email to receive admin notifications

By default, your login email is automatically designated as your email address for admin notifications. Nevertheless, you have the option to select another email address to receive admin notifications if you prefer.

To change the email address for store admin notifications:

1. From your store admin, go to Settings → Notifications.
2. Scroll down to the Admin notifications section.
3. Click Edit next to Admin email addresses.
4. Specify the email you want to receive your admin notifications at.
5. Click Save.

Once you make this change, all new store admin notifications will be sent to the email address that you specified.

Adding a recipient for admin notifications

You have the option to choose multiple email addresses to receive admin notifications. For instance, you can include the emails of your employees who handle order packaging, ensuring they are promptly informed about new orders.

To add a new recipient for admin notifications:

1. From your store admin, go to Settings → Notifications.
2. Scroll down to the Admin notifications settings section.
3. Click Edit next to Admin email addresses.
4. Click + Add email address.
5. In the opened field, type in the email that should receive store admin notifications.
6. (optional) Repeat the process to add multiple email addresses.
7. Click Save.

That’s it. Now new admin email notifications will be sent to the added email addresses.

Setting low stock email notifications

To receive low stock notifications, you need to establish a low stock limit in your catalog. When a product's stock hits this limit, you'll receive an email notification alerting you that your stock is running low.

To set a low stock limit for a product:

1. From your store admin, go to Catalog → Products.
2. Open the product you want to track the stock of.
3. In the right panel, click Manage under the Stock Control block:

4. Enter the quantity at which you want to receive a low stock notification for this product:

Based on the provided screenshot, the store owner would receive a low stock notification when there are three items remaining in stock.