You can integrate Apple Pay and Google Pay into your payment methods. This will simplify the checkout process for customers who prefer shopping on their smartphones, encouraging more visitors to finalize their purchases.
Apple Pay allows buyers who use Safari browser on iPhone, iPad, and Mac to complete their transactions in your online store with a single tap. Google Pay is accessible to shoppers who use Chrome on Android mobile devices or desktop.
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Store prerequisites
To incorporate Apple Pay and Google Pay into your store, ensure you meet the following criteria:
- You have activated either Lightspeed Payments or Stripe payment methods in your store.
- Your website operates on HTTPS.
- You've specified your store's web address (URL) in store admin → Settings → General → Store Profile → Store's web address.
- To utilize Apple Pay or Google Pay, your location must be within the countries approved by Apple and Google for their mobile payments. Check if you're eligible to accept payments through Apple Pay or Google Pay. Currently, Greece, Switzerland, Cyprus, and Montenegro do not support Google Pay. Japan, South Korea, Taiwan, Vietnam, and Singapore do not support Apple Pay.
Configuration of Apple Pay and Google Pay
Before proceeding with Apple Pay or Google Pay, ensure you have linked Lightspeed Payments or Stripe.
To integrate Apple Pay and Google Pay into your store:
- From your store admin, navigate to the Payment page.
- Select Lightspeed Payments (or scroll to Stripe and select it).
- Click on Configure Apple Pay and Google Pay.
Once you've completed the steps, customers will be able to use Apple and Google Pay for checkout in your store.
Here's what you'll see in your store admin once Apple Pay and Google Pay are activated:
Apple Pay and Google Pay for clients
When utilizing Apple Pay, customers don’t need to manually input their credit card details or shipping information since it's already securely stored on their device. All they require to complete a purchase is to select Apple Pay at checkout and authenticate themselves with Touch ID or Face ID. Orders paid with Apple Pay will indicate the Apple Pay icon in the order details within your store management.
The same applies to Google Pay—all payment details are already stored on a customer’s device, eliminating the necessity to manually input credit or debit card details. A customer simply needs to opt for Google Pay at checkout to finalize the order:
FAQ
What are the charges?
There are no additional processing fees when utilizing Apple or Google Pay. You will only incur the 2.9%+$0.30 fee. If you utilize Stripe for European cards, the Stripe Standard Processing fee will be 1.4% + €0.25. Further details can be found at the Stripe Help Center.
Why isn't the Apple Pay button appearing at checkout?
There could be several reasons why the Apple Pay button isn't visible in your store. To rectify it, try these troubleshooting steps to ensure:
- Your store fulfills all prerequisites for using Apple Pay.
- You utilize a device compatible with Apple Pay and have an active Pay.
- Your payment account is in live mode, capable of accepting actual transactions. To verify, access your store admin → Payment → Lightspeed Payments / Stripe and check for any notifications regarding live charges acceptance:
- Your domain is validated. If you're using Stripe, it's possible that you manually verified your website domain in your Stripe account instead of verifying it via your online store. In this case, the Apple Pay button might briefly appear and then disappear from your store. Here's how to resolve it:
- Navigate to your Stripe account → Settings → Payment Methods → Apple Pay and remove the domain.
- Go to your store admin → Payment → Stripe.
- Click Edit next to your domain → Remove.
- Click Add domain and follow the steps to re-add your domain.
Can I accept Apple Pay and Google Pay for in-person sales?
To accept Apple Pay for in-person sales, you should utilize a Point of Sale system and process the payment through that system. Reach out to the support of your POS system to ascertain if they support Apple Pay and obtain instructions on setting it up in your POS.
How do I withdraw funds?
As soon as a customer makes a payment via Apple Pay or Google Pay, the funds will be transferred to your Lightspeed Payments or Stripe account. Subsequently, you'll receive the payment in your personal bank account according to the Lightspeed Payments payout schedule or the Stripe payout schedule you specified in your Stripe Dashboard. You can explore all payout schedule options on the Stripe site.
If you're using the Stripe payment method, the initial payout may take up to 14 days to be deposited into your account. The first payout usually requires a bit more time to establish the Stripe account.