Reimbursing an order involves giving back the funds to a purchaser when they rightfully demand a repayment or if you're unable to fulfill the order. It's a customary practice in the realm of online retail.
You can designate orders as reimbursed or partially reimbursed in your shop administration after you refund the money to your client. This allows you to monitor your orders and automatically inform customers about refund issuance.
To designate an order as reimbursed in your shop:
- From your shop administration, navigate to My Sales → Orders.
- Locate the order that underwent reimbursement.
- Click on the payment status and choose Refunded or Partially Refunded:
That’s all! The client will receive a notification regarding the altered order status in their email inbox.
Note:
When you designate an order as Refunded, your shop automatically replenishes the bought items. When you designate an order as Partially Refunded, your shop doesn't alter the inventory of the purchased products.
IMPORTANT:
In both scenarios, the shop doesn't execute an actual payment reversal — you should handle the refund manually in your online payment gateway account.
-Lightspeed Payments
-Payment via PayPal Сheckout
Such orders will automatically receive the Reimbursed or Partially Reimbursed status.
Orders reimbursed in your Stripe account will automatically receive the Reimbursed or Partially Reimbursed status in your shop administration, and in the fully reimbursed orders the products will be restocked.