When clients opt for local delivery or pickup for their purchase, they specify an exact date or time when they wish to receive an order. Typically, it’s the same-day delivery or the date very close to the day of making the purchase.
To efficiently manage time-sensitive orders, streamline the fulfillment and management process for local delivery and pickup purchases. You can promptly find orders awaiting processing, update them in bulk and notify clients immediately. In the mobile app, you can set up reminders about upcoming deliveries and get directions from your location to your client delivery addresses.
Table of content
- Filtering local delivery and pickup orders
- Mass updating local delivery or pickup orders
- Using the in-app reminder for orders
- Getting a delivery direction from mobile app
Filtering local delivery and pickup orders
On the Orders page, you can promptly find orders that require local delivery or pickup, so you know which orders to prepare first. The list of orders is sorted by the date of making the purchase, not by the date of delivery. If you need to see what orders to prepare first, you can sort orders by the date of delivery in your iOS mobile app or Android.
To find local delivery orders that require fulfillment:
- From your shop admin, go to My Sales → Orders and click Filter.
- Click the Pickup or delivery date and time dropdown and specify the time range you are looking for. You will see all orders in the selected time period.
- You can also look up for the upcoming orders in the next 3 hours, 24 hours, on this particular day or in the next 3 days by clicking on the corresponding buttons:
Mass updating local delivery or pickup orders
You can alter the payment or fulfillment status for several orders at once, and also print, export, or delete orders in bulk. When you deliver numerous orders per day, updating orders in bulk saves you a lot of time. For example, you can print several orders at once, hand them out to the delivery person along with packed orders, and then change orders status to Out for delivery. All your clients will immediately receive a notification about their order being on its way to their doorstep.
To update local delivery or pickup orders in bulk:
- From your shop admin, go to My Sales → Orders.
- Filter the orders to find the ones you need to update.
- Check all the orders and click Mass update:
- Choose what you want to update. For example, Change the fulfillment status for selected orders and then choose the new status.
Using the in-app reminder for orders
In your iOS mobile app or Android app, you can set a reminder for any order. That way, your staff that uses the app can receive the in-app push notification that it’s time to prepare an order for pickup, or your driver can receive a push notification that it's time to deliver the order.
To create the in-app reminder for an order:
- Open your mobile app and go to Orders.
- Open an order and tap Add reminder.
- Choose a default option “In 1 hour” or “Tomorrow at 9 AM”. Alternatively, tap Custom date and time and choose your own time.
Getting a delivery direction from mobile app
You can get a delivery route from your pickup point to the client address using your iOS mobile app or Android app. That helps your delivery staff to navigate throughout the city and find the best route for a faster delivery.
To create a route from your current location to the client:
- From your mobile app, go to Orders.
- Tap the order you need to deliver.
- Tap Get Directions and choose the app to build a route. E.g., Google Maps.