You have the option to revoke an order from your store's control panel. Here are some scenarios where this may be necessary:
- the customer alters their decision after placing an order,
- requested items are out of stock,
- you suspect the order to be fraudulent.
Upon revoking an order, the customer will receive an email notification. The purchased items will be returned to stock.
Should a customer wish to revoke an order, they are advised to reach out to the store owner as this functionality is not available through their accounts. It's important to have your contact details readily available on your website for easy customer communication.
To revoke an order:
- Navigate to My Sales → Orders from your store's admin panel.
- Locate the order that requires revocation.
- Update the payment status by selecting Cancelled.
Upon revocation of the order, the customer will receive a notification regarding the updated order status in their inbox.
When an order is revoked, your store replenishes the items and notifies the customer via email, but no refunds are issued. For information on issuing refunds, please consult the guide on refunding orders.